Shipping & Returns

Shipping Policy 

All purchases will be sent by Royal Mail Special Delivery and are tracked and signed for. 

Free worldwide shipping on all orders over £250.

We offer a flat rate for UK postage of £3.95.

Shipping in Europe is £10.

International shipping is £13.

We may contact you in exceptional circumstances to make special arrangements for delivery. 

We hope that you will be happy with your jewellery.

Please treat it with care and follow our care advice.

If you are not happy with your order we offer you our returns policy in addition to your statutory rights.

Return & Exchange Policy 

Please contact us immediately at symidosanjh@gmail.com to inform us that you wish to return an item with the reason why. You will then be issued with a return authorisation code/ number.

The costs of returning the item will be borne by us if the item is of unsatisfactory quality or is unfit for purpose in the first place. 

Returns must be received back within 14 days of receipt of your order for a full refund.

Returns will not be accepted/ refunds issued on any items that have been visibly damaged or show signs of wear in your care. 

In the interests of hygiene and for your protection we do not accept returns of or refunds on pierced earrings unless the items are of unsatisfactory quality or unfit for purpose in the first place.

Refunds are issued on the day that the item is received back and using the original payment method. Depending upon your card issuer this may take 2-3 days to appear on your payment card.